Digital Products Refund Policy for WizardOfNames.com
Effective Date: March 6, 2025
Thank you for shopping at WizardOfNames.com. As our products are digital in nature, we aim to provide clear guidelines regarding refunds and returns. This policy explains how refunds for digital products work on https://wizardofnames.com.
Nature of Digital Products
All products available for purchase on WizardOfNames.com are digital downloads, including but not limited to:
- Name lists and generators
- Printable resources
- Custom digital content
Because these are intangible products delivered electronically, refunds are handled differently from physical products.
Refund Eligibility
Due to the nature of digital products, we only offer refunds under the following limited circumstances:
- The product was not delivered successfully due to a technical issue on our end.
- You purchased the same product more than once by accident.
- The product is found to be defective, corrupted, or does not match the description provided on the Website.
Requests for refunds based on change of mind, personal preference, or compatibility issues with your device/software are not eligible for refunds.
How to Request a Refund
If you believe you are eligible for a refund, please contact us within 14 days of your purchase. In your request, please include:
- Your order number or receipt
- The product name
- A clear description of the issue
You can contact us at the email listed at the bottom of this policy.
Processing Refunds
Once your refund request is received and reviewed, we will notify you via email regarding the status of your request. If approved, refunds will be processed to your original payment method within 5-10 business days.
Exchanges and Product Corrections
If the product you received is defective or incomplete, we may offer you a corrected version of the product or an exchange where possible instead of a refund.
Chargebacks and Disputes
We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in suspension of your account or future purchases on WizardOfNames.com.
Changes to This Refund Policy
We reserve the right to update this Digital Products Refund Policy at any time. Changes will be posted on this page with the updated effective date. Your continued use of the Website after any changes constitutes acceptance of the new policy.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
Via this Website: Contact FormEmail: support@wizardofnames.com
